Digital Marketing Specialist for Customer Experience

Rome, Metropolitan City of Rome, Italy · Marketing expand job description ↓

Description

It’s all about the experience!
The Customer Experience Specialist is the expert of our marketing and sales organization, playing a pivotal role between our customers, Customer Success departments, Product and other internal teams. As a member of the Customer Experience team you’ll be committed to providing a 360-degree positive experience in all interactions and as a result, increasing engagement of our customers, building long term relationships with individual customers and facilities. Your daily work will be very close to Customer Success and marketing automation tools.

Responsibilities:

  • Engage our SaaS users
  • Build long term relationships with our clinics
  • Develop marketing automation in Italy (HubSpot, Appcues)
  • Plan and create valuable content which converts
  • Create internal flows in order to make CS work easier and more efficient
  • Take care of customer experiences on each stage of their customer journey

Requirements

The candidate we’re looking for:

  • Has at least 1 year experience in marketing or customer experience department
  • Can show us projects in which he/she succeeded
  • Is both creative and logical thinker
  • Has ideas on engaging SaaS users
  • Has perfect teamwork skills and ability to convince people to work with him/her
  • Loves challenges and is not afraid to test new approaches and ideas
  • Is well organized and detail oriented (devil is in the details!)
  • Isn’t afraid to have well measured quarterly goals to achieve
  • Speaks English

Benefits

  • A target-based bonus, calculated on the salary and the % of goals achievement
  • An attractive stock option plan
  • An international environment and, as a consequence, the chance to work with other smart CX specialists from our offices in Warsaw, Barcelona, Istanbul, Curitiba (Brazil) and Mexico City
  • The chance to transform the healthcare sector in Italy
  • Growth opportunities with the Company
  • Biliardino and comfy relax rooms ;)


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