Online Marketing Specialist
We are a marketplace for doctors & patients and provide practice management software to tens of thousands of doctors.
We serve 40 million patients to make over 1 million appointments with doctors each month. That makes us a market leader in 7 countries.
We believe in humility, radical honesty and results, not excuses.
We believe that if your passions and talents match the job, magic happens. Almost 700 of our team members make magic happen every day.
The Customer Experience Specialist is the expert of our marketing and sales organization, playing a pivotal role between our customers, Customer Success departments, product and other internal teams. As a member of the Customer Experience team you'll be committed to providing a 360-degree positive experience in all interactions and as a result, increasing engagement of our customers, building long term relationships with individual customers and facilities. Your daily work will be very close to Customer Success and marketing automation tools.
It's all about the experience!
As an Customer Experience Specialist your responsibilities would be:
Engage our SaaS users and Build long term relationships with our customers by:
-Developing marketing automation in Spain (HubSpot, Appcues)
-Planning and creating interesting content which converts
-Create internal flows in order to make Customer Success work easier and more efficient
-Take care of customer experiences on each stage of their customer journey
Are both creative and logical thinker
Have ideas on engaging SaaS users
Have perfect skills to work in group and ability to convince people to work with you
Like to work autonomously
Love challenges and you're not afraid to test new approaches and ideas
Are well organized and detail oriented (devil is in the details!)
Have great communication skills
Spanish is your native language
What we offer you?
Salary 18.000-24.000k gross/year
Stock option plan (you become a partner :))
Working in LEAN environment in a multi skilled and international team
Private health insurance
Free coffee, drinks, fruits and snacks
Great working environment awarded with the ‘Best Workplaces Spain’ in 2013 & 2014
2 minutes away from the beach and next to the biggest mall in Barcelona
Yoga once a week
Do video games or Oculus Rift mean something to you? Then our Gamer Room is meant for you!