Customer Experience Specialist
Doktortakvimi.com is Turkey’s number one online portal for booking appointments with medical professionals. We currently attract 32 million patients and host listings of almost 181.000 medical professionals.
We are a subsidiary of DocPlanner.com which is currently operating in 30 countries around the world.
We make on-line appointments possible to thousands of doctors. Soon it will be millions!
We're looking for a Customer Experience Specialist to our young and dynamic team!
It’s all about the experience!
The Customer Experience Specialist is the expert of our marketing and sales organization, playing a pivotal role between our customers, Customer Success departments, product and other internal teams. As a member of the Customer Experience team you’ll be committed to providing a 360-degree positive experience in all interactions and as a result, increasing engagement of our customers, building long term relationships with individual customers and facilities. Your daily work will be very close to Customer Success and marketing automation tools.
- Engaging our SaaS users
- Building long term relationships with our customers
- Developing marketing automation in Turkey :) (HubSpot, Appcues)
- Planning and creating interesting content which converts
- Create internal flows in order to make Customer Service work easier and more efficient
- Take care of customer experiences on each stage of their customer journey
- Have at least 1 year experience in marketing or customer experience department
- Can show us projects in which you succeeded
- Are both creative and logical thinker
- Have ideas on engaging SaaS users
- Consider yourself a mini-CEO
- Have perfect skills to work in group and ability to convince people to work with you
- Love challenges and you're not afraid to test new approaches and ideas
- Are well organized and detail oriented (devil is in the details!)
- Speak english
then this job may be for you!
- Work with smart people who know their stuff
- Huge autonomy,
- An opportunity to grow with the company
- Employee Stock Option Plan
- Performance Bonus